We are looking for a motivated and well-spoken Inside Sales/ Customer Service Representative to join our team. The Inside Sales/ Customer Service Representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.

To be successful as an Inside Sales/ Customer Service Representative you should be able to build instant rapport and achieve customer satisfaction. A top Inside Sales/ Customer Service Representative should also be very competitive and a good listener.

Job Responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers’ needs and identifying sales opportunities.
• Answering potential customers’ questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

Job requirements:

• High school diploma/GED.
• Previous experience in an outbound call center or a related sales position preferred.
• Proficiency in Microsoft Office and CRM software such as Salesforce.com.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.

Pay Rate: $11-16 per hour

Days/Hours (shift): Monday- Friday(8am-5pm)

*Hours are subject to change depending on work load, must be flexible.

Administrative assistant’s duties and responsibilities include providing administrative support to ensure
efficient operation of the office. Supports managers and employees through a variety of tasks related to
organization and communication. Responsible for confidential and time sensitive material. Familiar with
a variety of the field’s concepts, practices and procedures.

Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties
are completed accurately and delivered with high quality and in a timely manner. May direct and lead
the work of others. Rely on experience and judgment to plan and accomplish goals and a wide degree of
creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

Job Responsibilities:

• Answer and direct phone calls
• Organize and schedule meetings and appointments.
• Maintain contact lists.
• Produce and distribute correspondence memos, letters, faxes and forms.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Order office supplies
• Book travel arrangements
• Submit and reconcile expense reports.
• Provide general support to visitors.
• Provide information by answering questions and requests.
• Generate and handle reports.
• Prepare and monitor invoices.
• Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
• Organize travel arrangements for senior managers.
• Book conference calls, rooms, taxis, couriers, hotels etc.
• Maintain computer and manual filing systems.
• Handle sensitive information in a confidential manner.
• Reply to email, telephone or face to face enquiries.
• Develop and update administrative systems to make them more efficient.
• Resolve administrative problems.
• Receive, sort and distribute the mail.
• Answer telephone calls and pass them on
• Manage staff appointments.
• Maintain up-to-date employee holiday records.
• Coordinate repairs to office equipment
• Greet and assist visitors to the office.
• Photocopy and print out documents on behalf of other colleagues.

Position requirements:

• High school diploma or equivalent. Bachelor’s degree preferred.
• 4+ years supporting multiple Executive leaders.
• Working knowledge of Microsoft Office Outlook, Calendar, PowerPoint, Word, and Excel.
  Knowledge of SharePoint and other applications a plus.
• Excellent written and verbal communication
• Excellent interpersonal skills
• Ability to apply good judgment in making independent decisions and coordinating information.
• Ability to handle and manage multiple priorities and adapt to rapidly changing needs and
  priorities.
• Organizational
• Problem solving
• Pay Rate: $25k-40k per year.
  Days/Hours (shift): Monday- Friday(8am-5pm)
  *Hours are subject to change depending on workload, must be flexible.